Your tone of voice is important in a conversation. A calm and steady and humble voice tone has better chances of eliciting a positive response. Check your tone.
(An aggressive, arrogant or demanding tone will bring negative response.)
----
If you are in customer service and facing an angry customer, your slow, humble and agreeing tone can help to calm down the other party.
Try using different tones than what you normally do and see if the response is different from what you usually get.
No comments:
Post a Comment